CareWindow Video Phone Unit

Effortless Communication Made Simple with CareWindow

The CareWindow Video Phone Unit is purpose-built for people who find smartphones or tablets difficult to use and suitable for those living with dementia. With a large 25 cm (10-inch) screen, simple one-touch call buttons, and clear sound and video, it makes connecting with family easy and enjoyable — even from aged care settings.

• One-touch video calling – no passwords or menus, just tap to call
• Auto-answer and Do Not Disturb modes for flexible connection and privacy control
• Wi-Fi, Ethernet, and built-in 4G connectivity – works reliably in a variety of environments
• High-clarity audio and tilt-adjustable camera for a smooth and personal calling experience
• Day, time, and date display when idle – doubles as a digital clock

Privacy-Focused and Designed for Care

CareWindow uses secure, encrypted communication and does not share data with third parties. Its fall-resistant and splash-resistant design makes it a practical choice in care home environments, while the pre-configured setup ensures it’s ready to use straight out of the box.

• Encrypted and secure – no tracking or data sharing
• “Do Not Disturb” mode lets users control their availability
• No subscription fees or ongoing costs
• Eligible for HomeCare and NDIS funding

Global Compatibility and Support

CareWindow can be used to call from Australia, New Zealand, the UK, Japan, the USA, Germany, and Italy. If you’d like to connect from another country, just email our support team – we’ll complete the necessary privacy compliance work and activate it for you quickly.